Welcome to https://premiumgood.co.in (“Platform”), operated by Premiumgood Solution Pvt Ltd (“Company”, “we”, “our”, “us”).
We are committed to safeguarding your privacy, protecting your personal data, improving website performance, and ensuring that users receive accurate information related to customer support, delivery, cancellation, return, replacement, refund, order assistance, website support, and grievance redressal.
By accessing, browsing, registering, placing an order, or using our Platform, you agree to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue using the Platform.
1. Company, Legal & Business Information
For transparency and customer assistance, our official business details are mentioned below:
- Company Name: Premiumgood Solution Pvt Ltd
- Website: https://premiumgood.co.in
- CIN: U46419WB2026PTC287726
- GSTIN: 19AAQCP9044C1Z2
- Official Email ID: info@premiumgood.co.in
- Official Support Number: +91 9147733085
- Working Hours: 24/7 Support for buyers and sellers.
Registered Office Address
Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073
2. Information We Collect
We may collect the following categories of information from users when they access or use our Platform.
2.1 Personal Information
We may collect personal information provided by you while creating an account, placing an order, contacting support, raising a complaint, registering as a seller, or using any service on the Platform.
This may include:
- Full name
- Email address
- Mobile number
- Shipping address
- Billing address
- Date of birth, if voluntarily provided
- Account login details
- Order details
- Seller store or company name and seller profile details
- Customer support communication
- Complaint or grievance details
2.2 Sensitive Personal Data or Information
Sensitive personal data may be collected only when necessary and only with user consent.
This may include:
- Payment-related transaction information
- UPI or card-related transaction reference details
- Bank account details, where required for refunds or seller withdrawals
- Refund, return, replacement, or cancellation-related information
- Order dispute or support request details
Important Note: We do not store full card details, CVV, UPI PIN, net banking password, OTP, or sensitive payment credentials. All payments are processed securely through authorized third-party payment gateways as per applicable RBI and security guidelines.
2.3 Device, Technical & Website Usage Data
To improve website speed, reduce buffering or loading delays, strengthen security, and provide a better user experience, we may collect technical and usage-related data.
- IP address
- Browser type
- Device information
- Operating system
- Cookies and session data
- Usage analytics
- Pages visited
- Approximate location
- Website loading time
- Error logs
- Performance logs
- Technical diagnostics
2.4 Order, Delivery & Transaction Data
We may collect order and transaction-related information such as:
- Order history
- Cart activity
- Wishlist items
- Payment status
- Delivery status
- Cancellation, return, replacement, and refund request details
- Customer support communication
- Courier or shipment tracking details
3. How We Use Your Information
We use your information for lawful, service-related, support-related, and business purposes.
Your information may be used for:
- Processing and fulfilling your orders
- Delivering products through courier or logistics partners
- Processing payments, refunds, returns, replacements, and cancellations
- Verifying and responding to customer support requests
- Responding to complaints and grievance requests
- Reviewing and approving seller accounts before enabling selling
- Improving website loading speed, performance, and browsing experience
- Troubleshooting buffering, loading, technical, checkout, payment, or order-related issues
- Updating users about orders, delivery, cancellation, refund, replacement, or service status
- Personalizing shopping and website experience
- Sending important service alerts, order updates, offers, and notifications
- Preventing fraud, fake orders, misuse, unauthorized access, or illegal activity
- Maintaining legal, tax, audit, regulatory, and statutory records
- Improving website content, policy pages, customer assistance, and platform transparency
We follow purpose limitation and lawful processing principles under applicable Indian laws.
4. Website Performance & Loading Improvement
We continuously work to improve website speed, stability, security, and browsing experience.
For website performance improvement, we may collect and review technical performance data such as page loading speed, server response time, browser and device diagnostics, error logs, cache and session behavior, website usage flow, failed page loading attempts, and checkout or payment failure logs.
This data is used only for technical improvement, security enhancement, website stability, and user experience optimization.
Users may report website loading, buffering, checkout, tracking, account, or page access issues using the official support details mentioned in this Privacy Policy.
5. Customer Support & Official Contact Details
Users may contact us for:
- Order support
- Delivery-related queries
- Cancellation issues
- Return or replacement assistance
- Refund support
- Website loading or technical issues
- Payment-related support
- Account-related requests
- Seller registration or approval status
- Privacy-related requests
- Policy-related clarification
- Complaint and grievance redressal
Official Support Details
- Company Name: Premiumgood Solution Pvt Ltd
- Website: https://premiumgood.co.in
- CIN: U46419WB2026PTC287726
- GSTIN: 19AAQCP9044C1Z2
- Official Email ID: info@premiumgood.co.in
- Official Support Number: +91 9147733085
- Working Hours: 24/7 Support for buyers and sellers.
If any contact number or email mentioned anywhere on the website is found outdated or unresponsive, users are requested to use the above official contact details.
6. Cancellation, Delivery & Order Support
We may collect and process order-related information to manage delivery, cancellation, return, replacement, and refund requests.
If a user places an order and cancellation cannot be processed despite being eligible under the applicable cancellation policy, the user should immediately contact official support with the following details:
- Order ID
- Registered mobile number
- Registered email address
- Payment reference number, if applicable
- Reason for cancellation
- Screenshot or error message, if any
The Company will review the cancellation request as per the applicable cancellation policy displayed on the Platform.
If cancellation is allowed under the policy but a technical issue prevents cancellation, the Company will take reasonable steps to resolve the issue or provide an alternate support process.
7. Delivery, Cancellation & Policy Information Accuracy
We aim to keep all delivery, cancellation, refund, replacement, and customer support information accurate and updated on the Platform.
The Platform may display information related to:
- Estimated delivery timeline
- Order processing time
- Cancellation eligibility
- Refund timeline
- Replacement process
- Return conditions
- Courier or shipping support
- Customer support process
- Non-cancellable or non-returnable product categories, if applicable
Users are advised to carefully read the applicable Shipping Policy, Return / Refund / Cancellation Policy, Terms & Conditions, and FAQs before placing an order.
In case of any mismatch, outdated information, unclear policy content, or cancellation-related issue, users may contact official support for clarification.
8. Sharing of Information
We may share your information only with trusted and authorized parties where necessary for order processing, support, compliance, and service delivery.
8.1 Trusted Third-Party Partners
We may share limited data with:
- Courier and logistics partners for delivery
- Payment gateways for payment processing
- SMS, email, or WhatsApp communication service providers
- Customer support tools
- IT, hosting, security, and analytics service providers
- Marketplace sellers for order fulfillment, where applicable
- Return, replacement, and refund processing partners, where applicable
- Fraud prevention and risk monitoring service providers
These partners are required to handle your data securely and only for the purpose for which the data is shared.
8.2 Legal Authorities
We may disclose information when required by:
- Court orders
- Government authorities
- Law enforcement agencies
- Regulatory bodies
- Tax authorities
- Fraud investigation agencies
- Applicable Indian laws, including the IT Act, Consumer Protection Act, GST laws, and other statutory requirements
9. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality, speed, security, and user experience.
These may include cookies, session identifiers, pixels, analytics tools, and performance monitoring tools.
These technologies help us improve website loading speed, remember user preferences, maintain login sessions, analyze website traffic, improve checkout and order experience, detect technical errors, prevent fraud and misuse, and improve marketing and service communication.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
10. Data Security Measures
We use reasonable security practices as required under applicable Indian laws, including the Information Technology Act, 2000 and SPDI Rules 2011.
Security measures may include:
- SSL encryption
- Secure servers
- Controlled data access
- Password protection
- Regular security checks
- Technical monitoring
- Restricted employee access
- Data backup and recovery measures
- Payment processing through secure third-party gateways
- Monitoring of suspicious activity
Despite these measures, no online platform can guarantee 100% security. By using the Platform, you accept the inherent risks of internet-based services.
11. Data Retention Policy
We retain your data only for as long as necessary for business, legal, tax, regulatory, support, security, and dispute resolution purposes.
- Active user data: Retained until account deletion or as required for service delivery
- Inactive user data: Retained up to 1 year, unless legally required for longer
- Transaction and invoice records: Retained as required under tax and legal compliance, generally 5 to 7 years
- Support and complaint records: Retained for dispute resolution and legal compliance
- Technical logs: Retained for security, performance improvement, and troubleshooting purposes
After the applicable retention period, data may be securely deleted or anonymized.
12. Your Rights Under Indian Law
Subject to applicable law, you may have the following rights:
- Access: Request details of personal data held by us
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for marketing or specific data processing, where applicable
- Deletion: Request deletion of your account or personal data, subject to legal, tax, transactional, and compliance exceptions
- Grievance Redressal: Raise a complaint regarding privacy, support, cancellation, delivery, refund, replacement, payment, or technical issues
To submit a request, contact us at:
- Email: info@premiumgood.co.in
- Official Support Number: +91 9147733085
13. Children’s Privacy
Our Platform is intended for users who are 18 years of age or above.
We do not knowingly collect personal data from minors below 18 years of age.
If you believe that a minor has provided personal information on the Platform, please contact us immediately. We will take reasonable steps to delete such information, unless retention is required by law.
14. Third-Party Links
Our Platform may contain links to third-party websites, services, payment gateways, courier tracking pages, or external tools.
We are not responsible for third-party privacy practices, terms and conditions, policies, content, technical issues, payment failures, service availability, or data handling practices.
Users should review third-party privacy policies and terms separately before using such services.
15. Marketing Communications
We may send service-related updates, order notifications, offers, promotions, and marketing communications through email, SMS, WhatsApp, phone call, or other available communication channels.
Marketing communications may include offers and discounts, new product updates, cart reminders, order-related updates, service alerts, website updates, and important policy updates.
Where applicable, users may request to stop receiving promotional communications by contacting us at info@premiumgood.co.in. However, important transactional, order-related, payment-related, legal, and service-related messages may still be sent.
16. Data Breach Notification
In case of any data breach or security incident that may affect users’ personal information, the Company will take reasonable steps to investigate, contain, and resolve the incident.
Where required under applicable law, the Company may notify affected users or relevant authorities within the legally required timeline.
Users are advised to immediately report any suspicious activity, unauthorized account access, payment concern, or privacy issue to official support.
17. Policy Updates & Website Information Review
We may update this Privacy Policy from time to time due to changes in law, business requirements, security updates, service improvements, website performance improvements, changes in customer support process, updates in delivery, cancellation, refund, return, or replacement process, or updates in company, legal, GSTIN, CIN, support, or grievance details.
The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.
Continued use of the Platform after policy updates will be considered acceptance of the updated Privacy Policy.
18. Grievance Officer
As required under applicable Indian laws, users may contact the Grievance Officer for privacy, data protection, support, delivery, cancellation, refund, replacement, website performance, payment, or order-related complaints.
Grievance Officer Details
- Name: Pradip Kumar Shakhari 9147733085 support@premiumgood.co.in
- Designation: Grievance Officer
- Company: Premiumgood Solution Pvt Ltd
- Email: info@premiumgood.co.in
- Official Support Number: +91 9147733085
- Working Hours: 24/7 Support for buyers and sellers.
Registered Office Address
Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073
Complaints will be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements and the nature of the complaint.
19. Contact Us
For any question regarding this Privacy Policy, website loading issue, cancellation issue, delivery information, order support, refund support, replacement support, payment issue, privacy request, or grievance, please contact us:
- Company: Premiumgood Solution Pvt Ltd
- Website: https://premiumgood.co.in
- CIN: U46419WB2026PTC287726
- GSTIN: 19AAQCP9044C1Z2
- Email: info@premiumgood.co.in
- Official Support Number: +91 9147733085
- Working Hours: 24/7 Support for buyers and sellers.
Registered Office Address
Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073
End of Privacy Policy
Effective Date: 22/04/2026
Last Updated: 08/06/2026
Privacy Policy of Premiumgood Solution Private Limited
Premiumgood Solution Private Limited (“Company“, “Premiumgood“, “we“, “our“, or “us“) respects the privacy of every individual who accesses or uses our marketplace platform available at https://premiumgood.co.in (“Website”). We are committed to protecting your personal information and ensuring that it is processed lawfully, fairly, securely, and transparently.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you visit or use our Website, mobile applications (if any), products, services, or communicate with us.
This Policy has been prepared in accordance with the applicable laws of India, including but not limited to:
- The Digital Personal Data Protection Act, 2023 (DPDP Act);
- The Information Technology Act, 2000;
- Applicable Information Technology Rules;
- Consumer Protection (E-Commerce) Rules, 2020;
- RBI guidelines applicable to digital payment transactions and payment intermediaries, wherever applicable; and
- Other applicable laws and regulations of the Government of India.
By accessing or using our Website, you consent to the collection, processing, and use of your information as described in this Privacy Policy.
1. About Us
Premiumgood Solution Private Limited operates an online multi-vendor marketplace that enables buyers and independent sellers to buy, sell, and promote products through our digital platform. We facilitate transactions between buyers and registered vendors while engaging trusted third-party payment gateways, logistics providers, and technology service providers for seamless marketplace operations.
2. Information We Collect
Depending on your interaction with our Website, we may collect the following categories of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Date of Birth (where applicable)
- Gender (optional)
- Username and Password
- Customer Support Communications
Vendor Information
For sellers registering on our marketplace, we may additionally collect:
- Business Name
- GST Registration Number
- PAN
- CIN/LLPIN (where applicable)
- UDYAM Registration (if applicable)
- Trade License (where applicable)
- Bank Account Details
- Cancelled Cheque
- Authorized Signatory Details
- Aadhaar or other officially valid identity documents where legally permissible
- KYC verification documents required by payment partners or regulators
3. Payment Information
Payments made on the Website are processed through RBI-authorized third-party Payment Aggregators or Payment Gateways.
Premiumgood Solution Private Limited does not store complete debit card, credit card, CVV, UPI PIN, internet banking credentials, or other sensitive financial credentials on its own servers.
Payment information is securely processed by our authorized payment partners in accordance with applicable RBI regulations and PCI-DSS security standards.
4. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Login Information
- Session Information
- Time Zone
- Access Time
- Clickstream Data
- Website Usage Statistics
- Referral URLs
- Cookies and Similar Technologies
5. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to:
- Improve website functionality;
- Remember user preferences;
- Maintain login sessions;
- Analyze website traffic;
- Improve user experience;
- Detect fraudulent activities; and
- Enhance website security.
Users may disable cookies through browser settings; however, certain features of the Website may not function properly if cookies are disabled.
6. Purpose of Collecting Information
We collect and process your information for legitimate business purposes including:
- Creating and managing user accounts;
- Processing marketplace transactions;
- Vendor onboarding and KYC verification;
- Order processing and delivery;
- Customer support;
- Fraud detection and prevention;
- Regulatory compliance;
- Tax compliance;
- Dispute resolution;
- Communication regarding orders, offers, and updates;
- Improving our services;
- Website analytics;
- Internal audits and risk management.
7. Comments and User-Generated Content
If users post reviews, ratings, comments, or other content on the Website, we may collect the information provided along with metadata such as IP address, browser details, and timestamps for moderation, security, and fraud prevention.
Publicly posted reviews or comments may be visible to other users.
8. Images and Uploaded Content
Users, vendors, and customers may upload images, product photographs, invoices, identity documents, or other files while using the Website.
Users should avoid uploading files containing unnecessary personal information or embedded location metadata unless specifically required.
The Company reserves the right to remove content that violates applicable laws or our platform policies.
9. Sharing of Information
We do not sell personal information.
We may share information only where necessary with:
- RBI-authorized Payment Gateways;
- Banks and financial institutions;
- Logistics and courier partners;
- KYC verification agencies;
- Identity verification providers;
- Cloud hosting providers;
- Technology service providers;
- Government authorities;
- Courts, regulators, law enforcement agencies, or statutory authorities when required under applicable law.
10. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards including:
- SSL Encryption
- Secure Servers
- Firewalls
- Access Controls
- Authentication Mechanisms
- Database Security
- Regular Security Monitoring
- Data Backup Procedures
Although we employ reasonable safeguards, no method of electronic transmission or storage is completely secure. Users acknowledge the inherent risks associated with internet communications.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services;
- Complete transactions;
- Comply with applicable laws;
- Resolve disputes;
- Prevent fraud;
- Meet accounting, taxation, and regulatory requirements;
- Enforce our contractual rights.
Certain records may be retained beyond account closure where legally required.
12. User Rights
Subject to applicable law, users may have the right to:
- Access their personal information;
- Correct inaccurate information;
- Update personal details;
- Request deletion of eligible personal data;
- Withdraw consent where processing is based on consent;
- Request account closure;
- Raise complaints regarding misuse of data.
Certain requests may be declined where retention is required by law, regulatory obligations, fraud prevention, or contractual necessity.
13. Third-Party Links
Our Website may contain links to third-party websites, payment portals, social media platforms, or service providers.
We are not responsible for the privacy practices or content of such third-party websites. Users should review the respective privacy policies before sharing personal information.
14. Children’s Privacy
Our services are intended only for individuals legally competent to enter into contracts under Indian law.
We do not knowingly collect personal information from children without appropriate legal authorization.
15. International Data Transfers
Where our service providers maintain infrastructure outside India, your information may be transferred and processed in accordance with applicable Indian law and contractual safeguards.
16. Changes to this Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect legal, regulatory, operational, or technological changes.
The revised version shall become effective upon publication on our Website unless otherwise specified.
17. Grievance Officer
In accordance with applicable Indian laws, users may contact our designated Grievance Officer regarding any concerns relating to personal data, privacy, or this Privacy Policy.
Premiumgood Solution Private Limited
Registered Office:
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata – 700073, West Bengal, India
Website: https://premiumgood.co.in
Email: info@premiumgood.co.in (or your designated compliance email)
We will make reasonable efforts to acknowledge and address legitimate privacy-related grievances within the timelines prescribed under applicable law.
18. Consent
By accessing, browsing, registering, purchasing, selling, or otherwise using the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.
If you do not agree with this Privacy Policy, you should discontinue use of the Website.