Terms & Conditions

Last Updated: 11/07/2026

By accessing or using Premiumgood Solution Pvt Ltd’s marketplace (“Platform”), you agree to these Terms & Conditions.

1. Marketplace Role

Premiumgood Solution Pvt Ltd operates a multi-vendor marketplace connecting buyers and sellers. We are not the seller of record for third-party products unless expressly stated. Product descriptions, pricing, inventory, and fulfillment may be managed by individual sellers.

2. Eligibility

You must be at least 18 years of age to use the Platform. By registering, you confirm that the information you provide is accurate and complete.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

4. Seller Registration & Approval

Sellers must register through the Platform’s seller registration process. New sellers remain blocked from selling until an administrator reviews and enables selling on the account. Sellers must provide accurate store/company information, fulfill orders promptly, and comply with applicable Indian laws.

5. Orders, Shipping & Returns

Orders are subject to product availability and seller confirmation. Shipping, delivery, returns, replacements, refunds, and cancellations are governed by our Shipping Policy and Return / Refund / Cancellation Policy published on the Platform.

6. Payments

Payments are processed through authorized third-party payment gateways or Cash on Delivery where available. We do not store full card details, CVV, UPI PIN, net banking passwords, or OTPs. Payment processing follows applicable RBI and security guidelines.

7. Payment Disputes & Chargebacks

7.1 Payment Disputes

If a buyer believes that a payment has been incorrectly processed, charged multiple times, debited without authorization, or otherwise involves an error, the buyer shall notify Premiumgood Solution Private Limited through the official customer support channels within seven (7) days of the transaction or within such period as may be permitted by applicable law or the relevant payment service provider.

Upon receipt of a payment dispute, the Company may request supporting information, including order details, payment references, screenshots, bank statements, correspondence, or any other documents reasonably required to investigate the matter. The Company will coordinate with the concerned seller, payment gateway, payment aggregator, acquiring bank, issuing bank, logistics partner, or any other relevant service provider, as applicable.

The Company shall make reasonable efforts to facilitate the investigation and resolution of the dispute; however, the final determination regarding payment authorization, reversal, settlement, or refund may be subject to the rules and decisions of the relevant payment gateway, card network, UPI system, banking institution, or applicable regulatory authority.

7.2 Chargebacks

Where a buyer initiates a chargeback, payment reversal, payment dispute, or similar claim through their bank, card issuer, UPI provider, or payment service provider, the Company reserves the right to temporarily suspend settlement of the disputed transaction and may withhold payments otherwise due to the seller until the matter is finally resolved.

The Company may require the seller to provide documentary evidence supporting the transaction, including but not limited to:

Order confirmation;
Invoice or tax invoice;
Proof of dispatch and delivery;
Courier tracking records;
Customer communications;
Product photographs;
Return or replacement records; and
Any other information reasonably requested during the investigation.

Failure by the seller to provide the requested information within the specified timeframe may result in the chargeback being accepted, recovery of the disputed amount from the seller, temporary withholding of future settlements, suspension of selling privileges, or termination of the seller account, without prejudice to any other rights available to the Company.

7.3 Recovery of Funds

Where a chargeback, reversal, fraudulent transaction, refund, banking adjustment, or payment dispute results in financial loss to the Company that is attributable to the seller’s actions, omissions, breach of these Terms, fraudulent conduct, or failure to fulfil an order, the Company shall be entitled to recover the relevant amount by:

(a) deducting the amount from pending settlements;

(b) offsetting against future payments due to the seller;

(d) exercising any other contractual or legal remedy available under applicable law.

7.4 Fraud Prevention

Premiumgood Solution Private Limited reserves the right to investigate any transaction suspected of fraud, payment abuse, money laundering, identity theft, unauthorized payment activity, or violation of applicable laws. The Company may temporarily suspend orders, payments, settlements, withdrawals, refunds, or user accounts while such investigation is conducted.

Where required by law, regulation, court order, governmental authority, payment gateway, banking institution, card network, or law enforcement agency, the Company may disclose relevant transaction information and cooperate fully with such authorities.

7.5 No Waiver of Rights

Nothing contained in this Clause shall limit the Company’s rights to recover losses, pursue legal remedies, initiate arbitration in accordance with these Terms, or cooperate with banks, payment gateways, financial institutions, regulatory authorities, or law enforcement agencies regarding disputed or fraudulent transactions.

8. Prohibited Conduct

Users shall not:

Post any content that is unlawful, obscene, defamatory, or violates any third-party rights, in contravention of Rule 3(1)(b) of the IT Rules 2021.
Engage in phishing, spoofing, scraping, or unauthorised access to the Platform.
List prohibited goods (narcotics, wildlife, hazardous chemicals, replicas, counterfeit goods, obscene material, weapons, etc.).
Manipulate reviews, ratings, or search rankings.
Attempt to circumvent the Platform to transact off-platform.

9. Intellectual Property

Platform content, trademarks, and branding remain the property of Premiumgood Solution Pvt Ltd or their respective owners. Sellers retain rights in their own product content subject to the license needed to operate the marketplace.

10. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, or consequential damages arising from marketplace transactions, courier delays, payment gateway failures, or seller performance, except where required under applicable consumer protection laws.

11. Disputes & Grievance

Disputes between buyers and sellers should first be resolved directly. Premiumgood may mediate when necessary. Privacy and grievance requests may be raised as described in our Privacy Policy.

12. Governing Law

These terms are governed by the laws of India. Courts in Kolkata, West Bengal shall have jurisdiction, subject to applicable law.

13. Contact

For questions about these Terms, contact info@premiumgood.co.in or the support details published on the Platform.

14. Dispute Resolution & Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably within thirty (30) days. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed by Florvanta, conducted under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kolkata, West Bengal, India. The language shall be English.Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved amicably within thirty (30) days. Failing amicable resolution, the dispute shall be referred to arbitration by a sole arbitrator appointed by Florvanta, conducted under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Howrah, West Bengal, India. The language shall be English.

End of Terms & Conditions