Privacy Policy

Compliant With: Information Technology Act, 2000, SPDI Rules 2011, Consumer Protection Rules 2020, Digital Personal Data Protection Act, 2023

Last Updated: 07/07/2026

Welcome to https://premiumgood.co.in (“Platform”), operated by Premiumgood Solution Pvt Ltd (“Company”, “we”, “our”, “us”).

We are committed to safeguarding your privacy, protecting your personal data, improving website performance, and ensuring that users receive accurate information related to customer support, delivery, cancellation, return, replacement, refund, order assistance, website support, and grievance redressal.

By accessing, browsing, registering, placing an order, or using our Platform, you agree to the collection, use, storage, processing, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the Platform.

1. Company, Legal & Business Information

For transparency and customer assistance, our official business details are mentioned below:

Registered Office Address

Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

2. Information We Collect

We may collect the following categories of information from users when they access or use our Platform.

2.1 Personal Information

We may collect personal information provided by you while creating an account, placing an order, contacting support, raising a complaint, or using any service on the Platform.

This may include:

  • Full name
  • Email address
  • Mobile number
  • Shipping address
  • Billing address
  • Account login details
  • Order details
  • Customer support communication
  • Complaint or grievance details

2.2 Sensitive Personal Data or Information

Sensitive personal data may be collected only when necessary and only with user consent.

This may include payment-related transaction information, UPI or card-related transaction reference details, bank account details where required for refunds, and refund, return, replacement, or cancellation-related information.

Important Note: We do not store full card details, CVV, UPI PIN, net banking password, OTP, or sensitive payment credentials. All payments are processed securely through authorized third-party payment gateways as per applicable RBI and security guidelines.

2.3 Device, Technical & Website Usage Data

To improve website speed, strengthen security, and provide a better user experience, we may collect technical and usage-related data such as IP address, browser type, device information, operating system, cookies, usage analytics, pages visited, approximate location, error logs, and performance logs.

2.4 Order, Delivery & Transaction Data

We may collect order history, cart activity, wishlist items, payment status, delivery status, cancellation, return, replacement, refund request details, customer support communication, and courier or shipment tracking details.

3. How We Use Your Information

We use your information for lawful, service-related, support-related, and business purposes including processing orders, delivering products, processing payments and refunds, responding to support requests, improving website performance, sending order updates, preventing fraud, and maintaining legal and regulatory records.

4. Website Performance & Loading Improvement

We continuously work to improve website speed, stability, security, and browsing experience. Technical performance data may be reviewed to identify loading issues, improve performance, and enhance platform stability.

5. Customer Support & Official Contact Details

Users may contact us for order support, delivery queries, cancellation issues, return or replacement assistance, refund support, website or technical issues, payment-related support, account-related requests, privacy-related requests, and grievance redressal.

6. Cancellation, Delivery & Order Support

We may collect and process order-related information to manage delivery, cancellation, return, replacement, and refund requests. If cancellation cannot be processed despite being eligible under the applicable policy, contact official support with your Order ID, registered mobile number, registered email address, payment reference number if applicable, reason for cancellation, and any screenshot or error message.

7. Delivery, Cancellation & Policy Information Accuracy

We aim to keep all delivery, cancellation, refund, replacement, and customer support information accurate and updated on the Platform. Users are advised to carefully read the applicable Shipping Policy, Cancellation Policy, Refund Policy, Return/Replacement Policy, Terms & Conditions, and FAQs before placing an order.

8. Sharing of Information

We may share your information only with trusted and authorized parties where necessary for order processing, support, compliance, and service delivery.

8.1 Trusted Third-Party Partners

We may share limited data with courier and logistics partners, payment gateways, communication service providers, customer support tools, IT and hosting providers, analytics service providers, and fraud prevention service providers.

8.2 Legal Authorities

We may disclose information when required by court orders, government authorities, law enforcement agencies, regulatory bodies, tax authorities, or applicable Indian laws.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, speed, security, and user experience. You may disable cookies through your browser settings, though some website features may not function properly if cookies are disabled.

10. Data Security Measures

We use reasonable security practices as required under applicable Indian laws, including SSL encryption, secure servers, controlled data access, password protection, regular security checks, and payment processing through secure third-party gateways. Despite these measures, no online platform can guarantee 100% security.

11. Data Retention Policy

We retain your data only for as long as necessary for business, legal, tax, regulatory, support, security, and dispute resolution purposes. After the applicable retention period, data may be securely deleted or anonymized.

12. Your Rights Under Indian Law

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, withdraw consent for marketing communications where applicable, and raise grievance complaints regarding privacy, support, delivery, refund, replacement, payment, or technical issues.

13. Children’s Privacy

Our Platform is intended for users who are 18 years of age or above. We do not knowingly collect personal data from minors below 18 years of age.

14. Third-Party Links

Our Platform may contain links to third-party websites, services, payment gateways, courier tracking pages, or external tools. We are not responsible for third-party privacy practices, terms, policies, content, or data handling practices.

15. Marketing Communications

We may send service-related updates, order notifications, offers, and marketing communications through email, SMS, WhatsApp, phone call, or other available communication channels. Where applicable, users may request to stop receiving promotional communications by contacting us at info@premiumgood.co.in. Important transactional and service-related messages may still be sent.

16. Data Breach Notification

In case of any data breach or security incident that may affect users’ personal information, the Company will take reasonable steps to investigate, contain, and resolve the incident and notify affected users or relevant authorities where required under applicable law.

17. Policy Updates & Website Information Review

We may update this Privacy Policy from time to time due to changes in law, business requirements, security updates, service improvements, or changes in customer support processes. The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

18. Grievance Officer

As required under applicable Indian laws, users may contact the Grievance Officer for privacy, data protection, support, delivery, cancellation, refund, replacement, website performance, payment, or order-related complaints.

  • Designation: Grievance Officer
  • Company: Premiumgood Solution Pvt Ltd
  • Email: info@premiumgood.co.in
  • Official Support Number: +91 9147733085
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

Complaints will be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements and the nature of the complaint.

19. Contact Us

For any question regarding this Privacy Policy, website loading issue, cancellation issue, delivery information, order support, refund support, replacement support, payment issue, privacy request, or grievance, please contact us:

Registered Office Address

Premiumgood Solution Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

End of Privacy Policy

Who we are

Suggested text: Our website address is: https://premiumgood.co.in.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.